Online Fulfillment Coordinator
Do you enjoy working in a retail setting? Do you have an eye for detail and accuracy? Do you love being a subject matter expert and collaborating with others? If so, this may be the perfect role for you!
The Online Fulfillment Coordinator is the in-store expert for online fulfillment. The role is responsible for processing online order fulfillment and training of Team Members on the online order fulfillment process and accuracy.
Job duties:
- Responsible for ensuring Buy Online Pickup In Store (BOPIS) orders are fulfilled within a four-hour timeframe to ensure customer satisfaction.
- Ensure payment is collected for BOPIS orders by completing audits and ensuring proper training of those responsible for completing orders.
- Ensure Pick Pack and Ship (PPS) orders are fulfilled and shipped within a two day timeframe unless specifically marked for next day delivery service.
- Work collaboratively with Store Leadership and Corporate Partners regarding the online fulfillment processes, procedures, reporting, and discrepancies.
- Responsible for maintaining accurate filing and organization of all paperwork and forms related to online fulfillment.
- Ensure all items are being picked and binned according to company guidelines.
- Properly prepare and pack customer orders for shipment using correct materials in a timely manner.
- Responsible for coordination and communication of daily online fulfillment needs within the store.
- Properly organize, stock, audit, and fulfill layaway orders during the holidays.
- Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.
Job Requirements and Education:
- High School Diploma or GED preferred.
- Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
- Ability to be certified to operate a forklift and other material handling devices.
- 2 years of retail e-commerce, logistics, or warehouse experience preferred.
- Able to lift and move 50 pounds on a regular basis and climb ladders.
- Warehouse environment can expose temperature fluctuations (hot/cold), noise, dust, and uneven walking surfaces.
- Experience working with Microsoft Office Suite preferred.
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