Technical and Customer Service Rep-50 positions available
CDI Corporation is searching for great candidates who have excellent technical and customer skills. You may have developed these skills in some type of call center. We want sharp people who are able to converse with customers and be understood and who know what it means to treat clients with respect. You will receive training on technical procedures and customer service but you should have excellent computer skills and be customer focused already. If you feel you are a good fit, please reply to this posting and attach a copy of your resume. Qualified candidates will be called and given a phone interview.
Technical Service Representative/Customer Service Rep
Job Description:
Roles & Responsibilities
1. Provide voice, e-mail, and internet chat technical support to customers answering complex questions on function and usage of products
2. Resolve customer questions or problems in areas of system configuration/setup, browser/application compatibility, online product functionality and bugs/errors
3. Resolves technical inquiries by clarifying desired information; researching, locating, providing information, and forwarding requests to appropriate escalation path
4. Troubleshooting in order to assist customers with the most accurate and timely response to their technical support issue(s)
5. Keeps equipment operational by following established procedures; reporting malfunctions.
6. Updates job knowledge by participating in educational opportunities.
7. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Skills Required: Technical Troubleshooting Skills, Customer Focus, Excellent Verbal Communication Skills, Objectivity, Dependability, Multi-tasking, Computer Terminology, Typing skills (40
WPM), Computer and online application skills
Education & Experience
1. High school diploma or equivalent required
2. Preferred candidate is preferred to have at least one year of experience in technical support and/or customer service environment.
We are scheduling interviews now so please respond as quickly as possible. Pay is 12/hr. Background check and drug test required. There should be no convictions for theft, dishonesty or violence of any kind on your background and no felony convictions.
About CDI Corporation:
For more than 60 years, CDI Corporation has delivered engineering and technology solutions and recruitment and staffing services to leading companies with operations around the world. Our solutions and technical and professional staffing services allow our clients to improve productivity, performance and profitability and maximize their growth potential. We offer a full range of engineering design services across a variety of industries, including oil gas & chemicals, aerospace & industrial equipment, infrastructure, and government defense services. CDI also is a global leader in talent acquisition, managed program staffing and recruitment process outsourcingEstimated Salary: $20 to $28 per hour based on qualifications.
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